The Verdict Drift is an excellent option for businesses looking to automate parts of the live chat process, but might not be necessary for smaller businesses who aren’t yet dealing with large chat volumes.
claims to be the “world’s simplest live chat software.”Its ease of use comes in the form of real-time reporting, automated messages, and straightforward team management tools.
It lets you focus your customer service efforts on users who are likely to convert, making the entire process more productive and efficient.
The Cons Some customers report that it can be challenging to stay on top of Drift’s regular updates and additions of new features.
The company offers messaging products, marketing, and customer service all in one platform.
They’re also one of the only companies in the industry using , making it arguably the most innovative on this list.
The platform is also highly customizable, so you can adjust it to fit your exact live chat needs.
Pricing All plans cost per agent per month, with discounted options available if billed yearly or biannually.
But the software you use is a major factor in whether that impact is a positive or negative one.The Cons Intercom is designed as an all-in-one tool.So while it’s possible to use the chat feature alone, users who choose this option will be getting a limited version of the platform’s functionality.describes itself as a “conversational marketing” platform.It’s designed to help businesses make the most of their sales team’s time, and it utilizes automation to make that happen.
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Then, since each site naturally has their own live chat program installed, I used them to engage with the companies and look for clarification on their tools’ features.